Shipping and Return Policies
Shipping
Trayson Conner Photography packs, insures, and ships all artwork to customers within the Continental United States (collectors outside the U.S., please contact us for acquisitions). Original artwork will be professionally packaged and shipped to you within 1-10 business days after you've made your purchase. You'll receive a tracking number for your shipment to inform you when your artwork will arrive. For larger pieces, our insurance requires a signature on your end when receiving your artwork. If you notice any damage to the box, please take a photo of the damage before you open it and then open the box in front of the carrier who delivered it. Please contact us immediately if there are any problems.
Returns
Customer satisfaction is my top priority. Before purchasing a large piece of art, you should measure your wall space to be sure you'll be happy with the fit. Change your mind after receiving your artwork? You have 7 days from the date you received it to let us know. Contact
Choose from:
1. Store credit for the full purchase price, or
2. A refund to your original payment method less a 20% processing fee calculated off the total purchase amount. Shipping fees are not refundable.
Return shipping fees are the customer’s responsibility. You must package the artwork in exactly the same fashion as it was when it arrived to you (you may reuse the packaging). I will email you my mailing address to return the artwork. It is suggested to make sure the shipping includes proper insurance. Once I have the artwork in perfect condition, we can proceed with a refund (less 20% processing fee and original shipping fees) or with choosing a new piece (of equal or lesser value).
If the artwork is damaged in shipping when you receive it, please immediately take pictures of the damaged artwork and any damage to the packaging. Then, contact us with a short description of the damage. We will reach out to you to get digital copies of the pics and work quickly to replace your artwork at no charge to you. Oops happens.
If your piece was a custom commission, there are no refunds or exchanges. All sales of commissions are final. You will be given many chances to make changes during the development of the piece.
Choose from:
1. Store credit for the full purchase price, or
2. A refund to your original payment method less a 20% processing fee calculated off the total purchase amount. Shipping fees are not refundable.
Return shipping fees are the customer’s responsibility. You must package the artwork in exactly the same fashion as it was when it arrived to you (you may reuse the packaging). I will email you my mailing address to return the artwork. It is suggested to make sure the shipping includes proper insurance. Once I have the artwork in perfect condition, we can proceed with a refund (less 20% processing fee and original shipping fees) or with choosing a new piece (of equal or lesser value).
If the artwork is damaged in shipping when you receive it, please immediately take pictures of the damaged artwork and any damage to the packaging. Then, contact us with a short description of the damage. We will reach out to you to get digital copies of the pics and work quickly to replace your artwork at no charge to you. Oops happens.
If your piece was a custom commission, there are no refunds or exchanges. All sales of commissions are final. You will be given many chances to make changes during the development of the piece.